Effective Date: July 27, 2026

At Gold Club Wear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item has not been damaged, altered, or washed.
  • You provide proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

  • Used or worn products
  • Custom-made or personalized items
  • Private label or OEM products
  • Products damaged due to misuse or improper care
  • Clearance or final sale items (where stated)

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and arrange a replacement, exchange, or refund where appropriate.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

5. Exchanges

We offer exchanges for eligible items if:

  • The wrong size was ordered.
  • The wrong product was received.
  • The product is defective or damaged.

Exchange requests are subject to product availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or defective item).
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

7. Order Cancellations

Orders may be canceled before production or shipment.

Once an order has been shipped or a custom product has entered production, it cannot be canceled.

8. Custom & OEM Orders

Custom-manufactured, OEM, ODM, and private label orders are made specifically for each customer and are generally non-refundable and non-returnable, unless the products are defective or do not match the approved specifications.

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card provider or payment service.
  • Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact our customer support team.

10. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact Gold Club Wear through the contact information available on our website before returning any products.

Thank you for shopping with Gold Club Wear. We appreciate your trust and are committed to providing premium products and excellent customer service.